How can we help you?

Get support for your Soukly experience. We're here to help you buy and sell safely in your community.

Contact Us

Email Support

contact@craftsolutiontech.com

We typically respond within 24 hours

Phone

+971 55 284 5664

Business Address

Craft Solution Tech FZE-LLC
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

Get in Touch

Have a question or need assistance? We're here to help! For any inquiries, technical support, or feedback about Soukly, please don't hesitate to contact us directly.

📧 Email us at:
contact@craftsolutiontech.com

Frequently Asked Questions

🚀 Getting Started

How do I create an account?

Download the Soukly app and tap 'Create Account'. Provide your name, email, and create a password. You'll receive a verification code via email that expires in 15 minutes.

Is Soukly free to use?

Yes! Soukly is completely free for individuals. We don't charge fees, take commissions, or process payments. We simply connect buyers and sellers in your community.

Why do I need to verify my email?

Email verification ensures account security and prevents spam. You cannot post listings until your email is verified.

💰 Buying & Selling

How do I post a listing?

Tap the '+' button, add photos, write a description, set your price, and choose a category. Your listing will be visible to other users immediately.

How do I contact sellers?

Contact sellers directly using their phone number displayed on the listing. You can call them or message via WhatsApp for quick communication.

What payment methods are accepted?

Soukly doesn't handle payments - we simply connect buyers and sellers. All transactions are arranged directly between users outside the platform. Common methods include cash, bank transfer, or digital payments like Careem Pay.

🛡️ Safety & Trust

How do I stay safe when meeting buyers/sellers?

Always meet in public places like malls or cafés. Bring a friend if possible. Inspect items before payment. Since you communicate directly via phone/WhatsApp, verify the person's identity before meeting.

How do I report inappropriate content?

Contact our support team directly at contact@craftsolutiontech.com to report any inappropriate listings or suspicious behavior. We investigate all reports promptly.

Are user profiles verified?

Users must verify their email addresses to post listings. Phone numbers are provided for direct contact, allowing you to verify sellers before meeting.

⚙️ Account & Technical

I forgot my password

Use the 'Forgot Password' link on the login screen. You'll receive a reset code via email to create a new password.

How do I update my location?

Go to your profile settings in the app to update your location information and preferences.

How do I delete my account?

Go to Settings > Account > Delete Account. This permanently removes ALL your data, listings, and messages - no data is retained.